Reviews

"In march of 2010 I bought my first Harley from Jim McDaniel at Cycle Stop. The bike has over 26,000 trouble free miles now and I decided to up grade. I looked at the ultra CVO and once again I was treated better at Cycle Stop. Jim gave me what my trade in was worth. Other area dealers wanted to give me less than what my bike was worth on trade for the CVO. Jim is also going the extra mile to get an issue with my Zumo 660 resolved. This is a great dealership made up of friendly caring people."

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Dennis King - Phelps, NY

"I purchased my 09 street glide 2 years ago from a dealer in Syracuse only because they had a bike that met my criteria.I mention this because I'm treated as if I bought my bike at cycle stop.When my bike went into limp mode Ken got it in that day ran a diagnostic,cleared the codes & explained it was probably bad fuel,its been fine since.How much did that cost you ask, two dozen donuts.Dropped my rims off unannounced on a Saturday for tires, done one hour later.In the parts department Tim must eat,sleep,& breath Harley.He always has answers to my questions & helpful installation tips.I would like to thank the friendly team of professionals who put the customer back in customer service."

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Anonymous

"I wanted to share my excellent experience with Cyclestop. I have bought two bikes at Cyclestop and Sean and Matt in sales have been excellent. Top notch, friendly service everytime I come in. In parts Tim is a walking encyclopedia. He is unbelievably helpful and almost always has clear, concise, and accurate information. In Service, Ken has been wonderful to deal with. He is always courteous, efficient, and prompt. I couldn't ask for an easier experience when getting my bike serviced. Mario has been phenomenal! He came to pick my bike up for service in the middle of a Feb snowstorm and started shovelling my driveway to help get the bike in the truck!! I said we could reschedule to which he replied, "Let's get this done."

So Awesome. Thanks so much to you all for adding to my enjoyment of owning a motorcycle. I really appreciate it and are glad you guys are around."

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Justin Greco - Fairport, NY

"I was looking to step up to a bigger bike after owning a 2007 Dyna Low-Rider. After doing a Internet search my wife found what we we looking for, loaded our bike in the truck on Monday, made a deal and took delivery on Thursday. We had an MDA chairty ride today and we had a fantastic time. Thanks Jim for a quick delivery."

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Patrick Steger - Moravia, NY

"Just received a Product Program letter (0912) from Harley on a potential voltage regulator problem on 2012 model bikes. So I thought I would stop down and find out if my bike was involved and if so make an appointment for the repair. They said they would check the date on the VR and let me know. I told them I had to go to the parts dept to pick something up and I would be right back. By the time I got back the bike was in the sevice bay, the old VR was off the bike and the replacement was being installed; in and out in a half hour. Thanks CS (Laura) for the great service."

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Roy LeBeau - Hilton, NY

"We bought our Harley Road King from you last Aug. with no problems....the sale department was great....have used the service department on my Yamaha v-star before and also was great....Overall both the Harley and the Yamaha sides have been great to work with...."

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Kevin Rochester

"Great people to deal with thanks you."

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Satisfied Customer - Hilton, NY

"Matt & Dick are great, they always go above and beyond to make each customer feel special. Ryan and the boys in service are top notch. I am on my 3rd vehicle purchase from Cycle Stop and will continue to shop and support my local dealership."

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Joseph G - Rochester, NY

"Early this summer, I decided to fulfill a lifelong dream of purchasing a Harley Davidson; more specifically a 2007, Softail Deuce. I found one locally but the color just didnt work for me and the dealer didnt offer an alternative plan. So I did a search on the Internet and found the Cycle Stop in Rochester. After exchanging a few emails with Jim McDaniel, he told me that they had two in stock and I could have my choice of either. On July 13, 2007, I visited the store and met Jim. Not only is he thoroughly knowledgeable of the products they offer, he is a true gentleman and took the time and effort to make me feel completely at ease. He even wheeled the bike outside so I could see how the paint looked in the sunlight. The price they asked was more than fair and Jim even arranged to have it delivered to my house in a timely manner. I received the Deuce July 27, 2007. It was delivered in a covered trailer in perfect condition. The fellow who made the delivery was Mario from their service department. He too is a fine fellow and took great pains to make sure that the delivery process went smooth as silk. I cant say enough about the Cycle Stop and would recommend the store and more importantly, their staff to anyone."

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Mike T - Liverpool, NY

"Looks like the old man was right! "Come get me when you get a real bike!" I thought he was nuts! Turns out he was right all along. Should have known better than to doubt a member of the "Greece Gully Jumpers"! I grew up with stories about Harleys. My grandfather and father raced back in the forties and they knew what a bike should sound like. Now I do too. Thanks Jim to you and everyone at Cyclestop for making a lifelong dream come true! I'll see you at the 1K check up! Now tell me about that dyna glide........LOL! Mark Cooper 2005 XL1200 Custom Ps-the wife says thanks, I'm in alot better mood now!"

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Mark H - Holley

"I live over 4 hours from Rochester Cycle Stop and have been back twice to buy new Harleys and that pretty much speaks for itself. My first experience with Cycle Stop was when I purchased my 2006 Lowrider and Jim in sales and Kathy in parts impressed me with their professionalism and can do attitude. My second purchase was a 2008 Street Glide (Sweet Glide) Jim was once again patient, knowledgeable and friendly. I felt really comfortable dealing with your dealership especially Jim Mc Daniels. Thanks Neil"

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Neil G - Greenfield Center, NY

"Just EXCELLENT in all respects to sales, customer service, part selection and Harley Davidson support. NO question too small or large with Cycle Stop staff not have or get for you.I bought my first bike there and my second for the above reasons! VERY time I go there, friendly, helpful not to mention the hot coffee! Great dealer & support staff. Thanks Jim, my sales person for the ride of my life!"

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Bill I - Ontario, NY

"Jim in sales really knows his stuff. Had a hard time picking out the right bike and he made my decision process eaiser than I thought. Tim in parts is a walking catalog AWESOME . I liked the dealership so much I sold 5 bikes to friends of mine because of Gary and his team keep up the great work."

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Tango P - Webster, NY

"I have had nothing but great service from everyone at the store. The service dept has been great putting on all my add ons during the winter months. You guys are awesome. Thanks"

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David R - Rochester, NY

"Jimmy Mac had me sold when I left there last summer. Very knowledgeable and a keen eye for detail. So when spring came this year, It wasn't about putting me on a bike and getting me out the door-but IN the right bike for me. I had my bike with add ons in less than a week. No small feat because my parts were not easy to find. Jim went out of the store to get them for me and lost who knows how much in sales for himself? In this day and age it's great to have a salesman that puts his customers first. Thanks Jim! I love my new FAT BOB! Mike D"

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Mike E - Rochester, NY

"Just to let you know that Jay in service is 5 star. Very custromer oriented and helpful."

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Paul C - Rochester, NY

"always waited on quickly and service manager is always ontop of his game tech always roadteseted my bike and always wipes her down cycle stop is a class act will buy my next harley there"

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Tom F - Rochester, NY

"I have had a great experience with cycle stop. Both the Bike a xl1200r and the staff have been absolutley fantastic. They always have time for my questions, do not try to oversell, and dont dismiss me because I wanted a sporty. This Dealership ROCKS !"

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Chris T - Seneca Falls, NY

"I tried to purchase a Harley from Cycle Stop 3 prior times and could never get the right numbers which pushed me to a competitor to buy a metric bike. I went in this time and gave it one more shot. Andy was great. He told me he would do everthing he could to make the 4th time a charm and he made good on it. He showed me all the bikes and stayed with me while I struggled with a decision on which bike to purchase. He made me a good deal and I finally got my Harley. I had a problem with an oil leak the day I picked it up, the service department got me right in and got it fixed while I waited. I order parts and they came in the next day. This has been a great experience. Thank you Andy and everyone and Cycle Stop."

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David Y - Rochester, NY

"My salesman James was great to deal with, Had the bike I wanted and we made a quick deal without any issues. I now refer my friends to buy at cyclestop"

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Howard D - Avon, NY